Frequently Asked QuestionsVIEWING Where can I view Lüm-Tec watches in person?At WatchWerkz Showroom office located at 190 Clemenceau Avenue #02-31, Singapore Shopping Centre, Singapore 239924 ( nearest MRT : Dhoby Ghaut ). PURCHASING How do I purchase Lüm-Tec watches?It is safe and easy to shop at our secured Lüm-Tec Singapore site. We are the authorised direct distributor for Lüm-Tec hence you can be assured of its authenticity and quality. For Singapore: There are two ways to go about purchasing. 1. Online purchase:- via Watchwerkz website using Paypal or Interbank transfer 2. In-Store purchase:- via Watchwerkz Showroom office with VISA/ MASTERCARD/JCB/UNIONPAY. Note: we also accept 6-mth or 12-mth interest-free UOB instalment payment plan. What if I do not have a credit card/debit card for online purchase through Paypal?Kindly contact us for advice. Do you charge GST (Goods & Services Tax)?No. We are not GST-registered, therefore we do not charge GST on our goods. In fact, we absorb all GST on all incoming shipments. What if I am located outside Singapore?For international orders, we accept Paypal payments and wire transfers only. All transactions are dealt in Singapore Dollars. Buyer pays for all bank charges and is responsible for their country’s taxes. Please contact us at contact[at]watchwerkz.com.sg for more details. CONDITION OF WATCHES What are the conditions of Lüm-tec watches?All Lüm-tec watches sold by us are brand new and come in a box accompanied by a stamped and dated warranty card. We are the sole authorised distributor for Lum-Tec watches in Singapore. Do you sell pre-owned watches?At this point, we do not. What does the warranty cover?All warranties are 1-year international with our authorised distributor stamp and date of purchase. No open date warranties are issued.
REPAIR/SERVICE Where do I go for service/repair related issues of Lüm-Tec watches?Please wrap your watch in good bubble foam and send it via registered mail to Watchwerkz Please state the problem of the watch and your contact details. We will take care of it promptly and keep you informed of the developments. What do I do if my quartz watches need battery replacement?All Lüm-Tec quartz watches offer a lifetime battery replacement for free. If you need to replace the battery of your watch, you may send your watch to us as mentioned above. Why do some watches need servicing? I thought mechanical and automatic watches need not servicing?Though mechanical/automatic watches can last for a lifetime, just like cars, there is frequent friction between gears and other contact points. Lubricants and oil can become viscous and cause wheels and gears to 'stick' with each other. This results in 'slow' time. To ensure your watches can last forever, it is recommended that you send them for regular service once every three to five years. Note that this service requires a highly skilled qualified watchmaker only. Please do not attempt to service it yourself. If your watch needs to be serviced after 3 years for normal oiling and cleaning, please send your watches, safely wrapped up, together with the valid warranty back to us as mentioned above. How much does the repair service costs?Depending on the complexity and the damage of the watch, the repair service starts from S$120 onwards and is carried out by certified watchmakers of Lüm-tec, which covers 1 year of works carried out but it does not cover users’ mishandling. ABOUT LÜM-TEC AND ITS WATCHES Who owns Lüm-Tec?Chris Wiegand of course! also known as "Ray Knight" in many watch forums. He has been doing custom reluming for many Panerai homages and other watches for watch collectors for a few years before starting out on the brand Lüm-Tec. Where are Lüm-Tec watches made anyway?Lüm-Tec watches are assembled and tested in Ohio, USA (home of Wiegand's watch workshop). Only highest quality parts, sourced from all over the world, goes into a Lum Tec watch. How are the lume on Lüm-Tec watches charged?We are in the process of making a video of this. But in short, two sources to get it charged up well. 1. Natural Sunlight: This is by far the best source of charging the luminosity. Just 2-30 minutes of good sunlight will give your Lüm-Tec watch a good overnight readibililty overnight. (Note that: green/yellow glow will appear brighter than orange or blue glow due to the nature of the color) 2. UV Blacklight: This is usually the light used to scan for counterfeit currency notes. It immediately charges up the lume but the decay life of the lume is also much shorter. 3. Normal LED light: This is also possible to charge it up; though it might take a longer time and may not exhibit the full glow effect. What are the typical case and lug sizes?Case sizes start at 38mm, 43mm, 44mm, 45mm and 50mm. What are the standard features in all watches?You will be promised these standard features in all Lüm-Tec watches :
Will other straps fit Lüm-Tec watches?Certainly! There have been many Lüm-Tec collectors fitting other straps and they look absolutely stunning! Where does most of the money goes to when buying Lüm-Tec watches?Most of what you paid for goes into the manufacturing of the watch itself:- that is, the case material, case finishing, dial making, movements, straps and bracelets, and of course the labor hours and expertise in assembling the watch.
Why buy Lüm-Tec watches from WatchWerkz?Watchwerkz, representing Lüm-Tec in Singapore, is the direct sole authorised distributor for Lüm-Tec watches. We are the very people who bring in these amazing range of watches to you direct from the parent company. Dealing with us means you get direct access to the people who can take care of your watch no matter what happens to it. MOVEMENT What are the movements used in Lüm-Tec watches?Different models works on different movements. There are the Japan Miyota quartz, Japan Seiko automatic, Swiss ETA quartz, Swiss ETA manual, Swiss ETA automatic, Swiss Soprod and Russian movements. What is the difference between all the movements?A quartz watch is one where it is powered by a battery. Such watches usually need replacement every 3 years when the battery cell dies. A manual watch is one where it needs full winding through the crown of the watch. Usually a full wound Swiss manual watch can last for 36-40 hours; afterwhich, it would need to be wound up again. An automatic watch is one where it needs no winding as long as the watch has been worn for the last day or so. It relies on the wrist movement of the wearer to maintain its energy. Once the watch is not worn for about 3 days, it will stop moving. To start the time again, just give the watch a few winds on the crown and off you go! ADD-ONS TO LÜM-TEC WATCHES What are the optional add-ons?Possible add-ons for LÜM-TEC watches are as follow:
All add-ons are subjected to stock availability. How do I go about processing my existing watch for the add-ons?Like service/repairing, simply send us the watch securely wrapped up via registered mail or visit us at our showroom at 8 Shenton Way, #B1-15. SHIPPING Do you ship internationally?We ship watches to most locations; United States of America (USA), United Kingdom (UK), Canada, Europe, Australia, Japan, Malaysia, Indonesia. For other locations, please inquire with us. What is your courier service?Our shipping courier is SpeedPost EMS / Fedex. So far it has been fast and reliable for all our packages. Please note that this requires a signature-released service. Should you prefer other courier, please inform us. What are you shipping rates?Please inquire with us on shipping rate. We use Fedex or EMS Speedpost depending on final destination. Typical rates start at S$35/kg. (Heavier models like M-Tungsten and Diver series will cost slightly more) Do you offer insurance coverage?All packages require compulsory insurance. Insurance coverage is at additional 0.48% of insured value through ParcelPro (Singapore). (Typically we offer it for free for the packages under SGD5000) RESERVATIONS Why do some models require reservations?Models that are not released yet to public are always available for reservations approximately 6-8 months prior to release date. Due to the high demand of Lüm-Tec watches, pre launch reservations are highly recommended to avoid disappointment. Is there a deposit required?Most of the time, a deposit is required to ensure keenness and response from buyers. Once a deposit is made, your reservation is confirmed and an official receipt will be mailed to you. Is this deposit refundable?This deposit is typically non-refundable. RETURN POLICY Do you offer return policy?You may return or exchange any item within 48 hours of receiving for a full store credit of your purchase price minus shipping or any additional credit card fee. Should you be dis-satisfied with your watch in any way, we will offer full refund minus any shipping/insurance/credit card fee. Items must be in resellable condition. How do I return/exchange a watch?Items must be undamaged. Watches must have never been worn, and bracelets must not be resized. Any watch received with damage, wear, or signs of use is not eligible for return or exchange. You may exchange your item for anything in our store that is currently in stock and either pay the cost difference, or If you are exchanging for a less expensive item, you will have the difference in cost to use as a store credit. CONTACT DETAILS How to contact us?SMS/Phone/Whatsapp: (65) 8181-0762 Skype: yuyan.huang@watchwerkz.com.sg Email: contact[at]watchwerkz.com.sg Registered address: Watchwerkz (Reg.No. 53034428M); 190 Clemenceau Avenue #02-31 , Singapore Shopping Centre, Singapore 239924 |
